Returns & Exchanges
At Cobbler Edit, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and exchange process as simple and straightforward as possible. This policy outlines how to return or exchange items purchased on cobbleredit.com.
Eligibility for Returns
To be eligible for a return or exchange:
- Items must be in their original, unworn condition with all tags and packaging intact.
- Shoes and accessories must be free from damage, odors, or signs of wear.
- Items must be returned within the timeframe specified during purchase or displayed on the website.
Products that do not meet these criteria may not be accepted for return or exchange.
Return Process
- Initiate Your Return: Start the return process through your account or via the support section on cobbleredit.com.
- Prepare Your Items: Securely package the items in their original packaging, including all tags and inserts.
- Ship the Items: Follow the instructions provided to ship your items back to us. Shipping costs for returns may apply unless the item is defective or incorrect.
Once we receive your returned items, we will inspect them to ensure they meet our return criteria.
Refunds
- Approved returns will be refunded to the original payment method.
- Processing times may vary depending on the payment provider, but refunds are typically completed within a few business days after the return is approved.
- Please note that shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item for a different size, color, or style:
- Follow the standard return process to send back your original item.
- Place a new order for the replacement item through cobbleredit.com.
We will process exchanges as quickly as possible once the original item is received and approved for return.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our support team via cobbleredit.com immediately. We will provide instructions to return the item and ensure a replacement or refund is issued promptly.
International Returns
For international customers, returns must comply with local shipping regulations. Import duties, taxes, and fees are the responsibility of the customer. Please check the return requirements for your location before shipping items back.
Questions or Assistance
If you have any questions regarding returns or exchanges, please use the support section on cobbleredit.com. Our team is committed to providing assistance and ensuring a smooth process for all customers.